AI Calling & Conversational Chatbot System
Businesses / Service Providers
Impact at a glance
Voice + chat automation in one stack
Intent-based resolution
Live ops dashboard for teams
Overview
A service business came to UniDev buried under repetitive Tier-1 support calls and chat tickets — the kind of questions that eat up a team's day without ever needing a human. We built a unified AI calling and chatbot system that handles both voice and chat from one stack, so there's no juggling separate tools for phone and text support.
Client results
- Fewer repetitive calls handled manually
- Faster first response to customers
- Lower support cost at comparable coverage
Who this is for
- Support & ops leaders
- Service businesses at scale
- Teams adding AI without losing control
The problem
- Repetitive Tier-1 support calls and chat tickets consuming the team's day
- Separate tools needed for phone support and text support
- No way to resolve simple queries without a human on the line
- High operational costs for round-the-clock coverage
What we built
- A unified AI system handling both voice calls and chat from one stack
- Intent-based resolution that parses what the customer is asking and solves it on the spot
- Automatic escalation of only the trickier cases to a human
- A full ops dashboard to watch calls and chats live, track resolution rates, and step in when needed
Key features
Screenshots
Tech stack
Our role
- 1.AI calling & chat pipeline design
- 2.Integration with speech and LLM services
- 3.Admin analytics and monitoring UI
Why clients choose this
Built for a service business drowning in repetitive support volume — UniDev designed a single voice-and-chat stack with intent-based resolution, so only genuinely hard cases reach a human.
Next step
Want AI that actually reduces ticket volume? We'll scope voice, chat, and guardrails.
Tell us about your timeline and stack—we'll reply with a clear path to launch.